Last Updated: August 3, 2026

At New Pinch Collection, we want every purchase to be a happy one. We’ve designed this policy to keep the exchange and cancellation process simple, transparent, and fair for our customers. Please read through the following terms carefully before making a purchase, as they apply to all orders placed on our website.

Please note: All items purchased under Sale, Discounted pricing, Coupon codes, or Gift Vouchers are non-returnable, non-refundable, and non-exchangeable. Please refer to our size chart carefully before purchasing sale items, as exchanges will not be available.

1. Size Exchange

If you’ve received a product that doesn’t fit right, we’re happy to help you exchange it for the correct size, subject to the following conditions:

• You must contact us at support@newpinchcollection.com or WhatsApp us at +91 94149 19880 within 24 hours of delivery, quoting your order number and the size you require.
• If reverse pickup is available at your delivery pincode, we will arrange for the product to be picked up from the same address, and the correct size will be shipped to you.
• Reverse pickup charges of ₹200 apply and will be borne by the customer.
• Reverse pickup may not be available at all pincodes. In such cases, you will need to self-ship the item back to us, clearly mentioning your name and mobile number on the package.
• Exchanges are permitted only for size issues. We do not offer exchanges for a different product, style, or color.
• If your desired size is out of stock, we will issue a credit note instead, valid for use on our website.

Credit Note Validity

Any credit note issued for an unavailable exchange size is valid for 30 days from the date of issue and must be used in a single transaction.

2. Returns

We do not accept returns on items once sold. We only offer exchanges (for size issues) or replacements (for damaged/incorrect items) as outlined in this policy.

3. Damaged, Defective, or Wrong Item Delivered

We take quality very seriously — every product is quality-checked before it leaves our warehouse. However, if you receive:

• A damaged or defective product, or
• The wrong item

please inform us within 24 hours of delivery at support@newpinchcollection.com or WhatsApp +91 94149 19880. Once verified, we will arrange a replacement via the fastest available courier service, at no additional cost to you.

Important Conditions for Exchange/Replacement:

• The product must be unused, unworn, unwashed, and undamaged, with all original tags and labels intact, and returned in its original packaging.
• A clear unboxing video of the parcel, recorded at the time of opening it for the first time, is mandatory for both size exchange and damaged/wrong item claims. Without this video, we will be unable to process the exchange or replacement.

4. Order Cancellation

• Prepaid Orders: Once an order is placed and payment is completed, it cannot be cancelled, as processing begins immediately.
• Cash on Delivery (COD) Orders: You may cancel a COD order within 24 hours of placing it. To request a cancellation, please call us at +91 94149 19880 or email support@newpinchcollection.com with your order details.

5. Why Exchange Requests May Not Be Accepted

We aim to make every purchase experience smooth, but there are a few situations where an exchange cannot be processed:

• Change of mind: We are unable to accept exchanges if you simply don’t like the color, fit (beyond sizing), or design of the item. We encourage you to carefully review the product description, size chart, and all images before placing your order.
• Natural variation: Many of our products are handled through processes involving human craftsmanship, and slight variations in color, print placement, or finish are natural and not considered defects.
• Screen/display differences: Colors may appear slightly different (typically 5–10%) depending on your device’s screen, resolution, and lighting settings. While we make every effort to display accurate product colors on our website, we cannot guarantee an exact match to the physical product, and this is not eligible for exchange or return.
• Used or washed items: Exchange or replacement requests will not be accepted if the product shows signs of wear or has been washed.
• Sale items: Products purchased through our Sale section, with a coupon, or via gift voucher are strictly non-returnable, non-refundable, and non-exchangeable.

6. Receiving Your Credit Note

If your requested size is unavailable for exchange, we will email you a credit note. This credit:

• Is valid for 30 days from the date of issue
• Must be redeemed on the New Pinch Collection website
• Should be used in a single transaction — it cannot be split across multiple orders

7. Contact Us

For any questions related to exchanges, cancellations, or order issues, reach out to us:

New Pinch Collection
Email: support@newpinchcollection.com
Phone: +91 94149 19880
Customer Service Hours: 10 AM – 8 PM, 7 days a week
Website: https://newpinchcollection.com/