Last Updated: August 3, 2026

At New Pinch Collection, we are committed to getting your order to you as quickly and safely as possible. Please read our shipping policy below for details on processing times, delivery timelines, charges, and tracking.

1. Order Processing (Dispatch Time)

Once your order is placed and payment is confirmed, our team carefully prepares, quality-checks, and packs your items for dispatch.

• Dispatch Time: 2–3 business days from the date the order is placed.
• Orders placed on weekends or public holidays will begin processing on the next business day.
• During sale periods, festive seasons, or promotional campaigns, dispatch times may take slightly longer due to higher order volumes. We appreciate your patience during these periods.

2. Delivery Time

Delivery time is calculated from the day the order is placed and is in addition to the dispatch time mentioned above.

Please note that these are estimated timeframes. Actual delivery may vary depending on your location, courier partner schedules, customs clearance (for international orders), weather conditions, or other unforeseen circumstances beyond our control.

3. Shipping Charges

We currently offer FREE shipping on all orders, domestic and international, with no minimum order value required. This is a limited-time offer and may be revised in the future. Any changes to our shipping charges will be updated on this page and reflected at checkout.

4. Order Tracking

Once your order is dispatched, you will receive a confirmation email/SMS with your tracking number and a link to track your shipment. You can also track your order status by logging into your account on our website.

5. International Orders

• International orders may be subject to customs duties, import taxes, or other fees levied by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping charges collected at checkout.
• Delivery timelines for international orders may be affected by customs processing and are beyond our control.
• We currently ship to select countries; please check availability for your country at checkout.

6. Delayed or Missing Shipments

If your order has not arrived within the estimated delivery window, please:

1. Check your tracking status using the link provided in your dispatch confirmation.
2. Allow an additional 1–2 business days, as courier delays can occasionally occur.
3. If there is still no update, contact our customer support team with your order number, and we will investigate with our shipping partner.

7. Incorrect Address / Failed Delivery

Please ensure your shipping address, contact number, and email are accurate at the time of placing your order. New Pinch Collection is not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer. Additional charges may apply for reshipment in such cases.

8. Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on stock availability and warehouse location. You will receive tracking details for each shipment.

9. Contact Us

For any questions regarding your shipment or this Shipping Policy, please reach out to us:

New Pinch Collection
Email: support@newpinchcollection.com
Phone: +91 94149 19880
Customer Service Hours: 10 AM – 8 PM, 7 days a week
Website: https://newpinchcollection.com/