Last Updated: August 3, 2026

Welcome to New Pinch Collection. These Terms and Conditions (“Terms”) govern your access to and use of https://newpinchcollection.com/ (the “Website”), including any purchases made through it. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.

1. General

• New Pinch Collection (“we,” “us,” “our,” or “Company”) operates this Website, offering women’s ethnic and fusion wear including dresses, kurtas, suit sets, lounge/co-ord sets, tops, and related accessories.
• By using this Website, you confirm that you are at least 18 years of age, or are using the Website under the supervision of a parent or legal guardian.
• We reserve the right to update, modify, or replace these Terms at any time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

2. Account Registration

• You may be required to create an account to place orders, track shipments, manage your wishlist, or access certain features.
• You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.
• You agree to provide accurate, current, and complete information during registration and to update it as necessary.
• We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in fraudulent activity.

3. Products and Pricing

• All product descriptions, images, colors, and prices are provided for general reference. We make every effort to ensure accuracy, but slight variations in color, texture, or finish may occur due to screen display settings, lighting, or the handcrafted nature of certain products.
• Prices are listed in Indian Rupees (₹) and are subject to change without prior notice. The price applicable to your order is the price displayed at the time of checkout.
• We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability.
• Product availability is not guaranteed until an order is confirmed via email/SMS.

4. Orders and Payment

• By placing an order, you make an offer to purchase the product(s) selected, subject to these Terms.
• Order confirmation via email or SMS does not guarantee acceptance; we reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, suspected fraud, or other valid reasons. In such cases, any payment made will be refunded to the original payment method.
• Payments are processed securely through third-party payment gateways. We do not store your complete payment card details on our servers.
• You agree to provide accurate billing and shipping information for successful order processing.

5. Shipping and Delivery

• Orders are dispatched within 2–3 business days of order confirmation.
• Estimated delivery time is 6–8 business days for domestic orders and 8–10 working days for international orders, calculated from the date of order placement.
• Delivery timelines are estimates and may vary due to courier delays, weather, customs processing (for international orders), or circumstances beyond our control.
• For full details, please refer to our Shipping Policy.

6. Exchange and Cancellation

• Our products are eligible for size exchange only, subject to the conditions outlined in our Exchange & Cancellation Policy.
• Items purchased under sale, discount, coupon, or gift voucher offers are non-returnable, non-refundable, and non-exchangeable.
• Prepaid orders cannot be cancelled once placed. Cash on Delivery (COD) orders, where applicable, may be cancelled within 24 hours of placing the order.

7. Intellectual Property

• All content on this Website — including but not limited to text, graphics, logos, images, product photography, and design — is the property of New Pinch Collection or its licensors and is protected by applicable intellectual property laws.
• You may not reproduce, distribute, modify, publicly display, or create derivative works from any content on this Website without our prior written consent.
• Any unauthorized use of our brand name, logo, or content may result in legal action.

8. User Conduct

When using our Website, you agree not to:

• Violate any applicable local, state, national, or international law
• Post or transmit any harmful, offensive, defamatory, or unlawful content (e.g., in product reviews or comments)
• Attempt to gain unauthorized access to our systems, accounts, or data
• Use automated systems (bots, scrapers) to access or extract data from the Website without permission
• Engage in any activity that disrupts or interferes with the Website’s functionality

9. Reviews and User-Generated Content

• If you submit a product review, comment, or other content to our Website, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content for marketing and promotional purposes.
• We reserve the right to remove any user-generated content that we consider inappropriate, false, or in violation of these Terms.

10. Third-Party Links

Our Website may contain links to third-party websites, including social media platforms and payment processors. We do not control and are not responsible for the content, privacy practices, or terms of use of these external sites.

11. Limitation of Liability

• To the maximum extent permitted by law, New Pinch Collection shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or products purchased, including but not limited to delivery delays, product unavailability, or minor color/texture variations.
• Our total liability for any claim arising from your use of the Website or a purchased product shall not exceed the amount paid by you for the relevant order.
• Nothing in these Terms limits any rights you may have under applicable consumer protection laws that cannot be excluded.

12. Indemnification

You agree to indemnify and hold harmless New Pinch Collection, its team, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms or misuse of the Website.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts located in Jodhpur, Rajasthan, India.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

New Pinch Collection
Email: support@newpinchcollection.com
Phone: +91 94149 19880
Customer Service Hours: 10 AM – 8 PM, 7 days a week
Website: https://newpinchcollection.com/